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Archived: Nu Cosmetic Clinic Ltd

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 6 November 2013
Inspection Report published 06 November 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 October 2013, talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff we spoke with told us they felt well supported and that they received regular training updates. We were told about the induction programme undertaken. This included environmental induction and awareness of policies and procedures. We saw evidence of a completed induction for one recently employed member of staff. Staff completed a three month period of probation before confirmation of permanent employment.

We were also told about supervision and appraisal processes that took place. Clinical supervision was available for clinical staff. Most of the clinic staff we spoke with told us they received regular six monthly appraisals and supervision; however the provider may find it useful to note that one nurse we spoke with told us they had not received an appraisal at the clinic and had worked there for three years. We saw documented evidence of other staff appraisals within their files.

Clinical professionals told us about their continuous professional development (CPD) they were required to undertake to ensure compliance with professional registration requirements. We saw evidence that demonstrated all clinical professionals were registered with their relevant professional regulatory body. The provider regularly monitored their registration in order to ensure they remained fit to practice.

We saw the training plan and record of training (matrix). This demonstrated that most of the staff were up to date with their requirements to undertake a selection of mandatory topics at various intervals decided by the provider. These topics included information governance, infection control, safeguarding adults and children, basic life support and emergency situations, fire safety and manual handling. Training was undertaken via eLearning or face to face with an external trainer.

There was a whistleblowing policy and procedures in place. Staff we spoke to told us they felt confident in reporting any issues and all felt well supported by the clinic manager and corporate management team.