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Archived: Nu Cosmetic Clinic Ltd

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 6 November 2013
Inspection Report published 06 November 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 October 2013, talked with people who use the service and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

The provider had a statement of purpose that was displayed in the waiting room and was also available in braille format. We saw a patients guide that contained all relevant information in respect of the provider, services provided, treatment costs, complaint procedure and contact details. There were a number of treatment and operation specific information guides which were given to patients at consultation and post operatively.

We found that patients were provided with appropriate written information about their chosen procedures, which included complications, long term risks, peri-operative risks and other treatment options available. Patients confirmed they were given plenty of good written and verbal information at all stages of their care. We were told:

“I was able to see three different surgeons at the clinic and spent 30-40 minutes with each. They thoroughly explained everything to me and didn’t pressurise me at all. I was able to make an informed decision as to who performed the operation and the exact treatment I would have”.

This meant that patients were given information they understood and were able to make informed choices.

We were told by patients we spoke with and staff that following the initial consultation patients were offered a period of time in which to reflect on their decision to undergo treatment or surgery. Patients told us they were always treated with dignity and respect. A chaperone was always offered at consultation. We saw the chaperone policy was displayed and information regarding chaperones was included in the information guide.

The results of a recent patient experience survey carried out by the provider showed that 96% of patients felt all their questions were answered at their consultations and 100% of patients felt that the information provided to them was well presented and easy to understand.

This meant that patients had their views and experiences taken into account and were treated with dignity and respect.