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Archived: Nu Cosmetic Clinic Ltd

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Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 6 November 2013
Inspection Report published 06 November 2013 PDF | 75.66 KB

Overview

Inspection carried out on 3 October 2013

During a routine inspection

On the day we visited Nu Cosmetic Clinic Ltd there were no patients attending the clinic for us to speak with. We were able to speak with four patients who had received care and treatment at the clinic over the telephone. We also reviewed feedback from patients who had completed a satisfaction survey this year. All patients stated they were treated respectfully and were very happy with the care and treatment they received. Comments from people who had used the service included:

"I am more than happy with the care and treatment I received".

"Staff were wonderful".

"The aftercare has been great".

We found that patients were given plenty of good understandable information in respect of the services provided and specific treatment and care. This was in written and verbal format. Patients were fully informed and involved in their care or treatment.

We found that patients care and treatment was assessed, planned and delivered in order to meet their needs.

Staff were inducted, trained and supervised appropriately and told us they were well supported by the manager and provider.

We found that complaints were addressed appropriately and outcomes recorded