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Archived: Nu Cosmetic Clinic Ltd

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 28 February 2013
Inspection Report published 28 February 2013 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 February 2013, talked with staff and received feedback from people using comment cards.

'We also reviewed other relevant records held by the provider.

Our judgement

Before people received any care of treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

Before people received any treatment they were asked for their consent and the provider acted in accordance with their wishes. During our visit we reviewed a sample of patient records which contained evidence that patient consent had been obtained prior to the undertaking of any clinical procedures. Each consent form was signed by both the patient and the surgeon. Patient files contained signed copies of consent forms for the procedure, as well as evidence of consent for information to be shared with their general practitioner and, if relevant, for clinical photographs to be taken. Only people aged 18 years and older were treated by the clinic.

Patients were provided with appropriate written information about their chosen procedures, which included long term and post operative risks associated with the relevant procedure as well as other treatment options available. Staff we spoke with told us that following the initial consultation, clients were offered a period of time in which to reflect on their decision to undergo treatment or surgery. The results of a recent survey carried out by the provider showed that 96% of patients felt all their questions could be answered at their consultations and 100% of patients felt that the information provided to them was well presented and easy to understand.