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Nuffield Health Cannock Fitness and Wellbeing Centre Good

We are carrying out a review of quality at Nuffield Health Cannock Fitness and Wellbeing Centre. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 19 February 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF | 70.58 KB

Overview

Inspection carried out on 19 February 2014

During a routine inspection

During our visit to the Nuffield Health Cannock Fitness and Wellbeing Centre, we spoke with the registered manager and doctor working at the centre. We also spoke with one person who had visited the Fitness and Wellbeing Centre. This person told us they were pleased with the service they received. They said: �I find the doctor very good at explaining things in a clear and precise way�.

We found that there were effective systems in place for recording and reviewing all aspects of a person�s consent. We found that people who used the service were given appropriate information and support regarding their treatment. The person we spoke with told us that they had previous experience and sufficient information to help them understand what would happen during their assessment. Comments included: �It�s a very good service� and �Any questions I have are always answered�.

The registered manager showed us details of the fees people had to pay for the services offered. We found that people had access to the cost of each assessment when they received information about the service.

We found that the provider had robust systems in place to monitor and respond appropriately to any complaint received from people who used their services.