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Archived: Ablewell Care

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All reports

Inspection report

Date of Inspection: 19 June 2012
Date of Publication: 6 July 2012
Inspection Report published 6 July 2012 PDF | 45.67 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 19/06/2012, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

User experience

We did not speak with people about this outcome area.

Other evidence

The registered manager told us about the processes in place to assess and monitor the quality of service provided. All care plans and risk assessments are reviewed annually as a minimum and more often if people’s needs change. The provider has a system that flags when reviews are due. All the care plans we looked at during our visit had been reviewed within the previous three months. Additionally, senior staff have undertaken spot checks of staff to gain assurance moving and handling of customers is carried out in line with risk assessments.

We were also told that all medication administration monitoring sheets are collected on a monthly basis and the registered manager checks these. Any issues or concerns identified from this are followed up with customers or staff as appropriate. The manager said she was planning to further develop and strengthen medication audit and monitoring systems.

The provider also carries out surveys of customers. We were shown the last survey results from February 2012 which were very positive. Staff that leave have exit interviews to seek their feedback.

Consultation meetings were also held with staff in March 2012 to brief staff about the changes being made by the new provider and seek their views on how the service could improve. One of the members of staff we spoke to said these were useful and changes were beginning to happen.