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Archived: Jane Lewis Health and Social care

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Inspection report

Date of Inspection: 1 August 2013
Date of Publication: 30 August 2013
Inspection Report published 30 August 2013 PDF | 71.13 KB


Inspection carried out on 1 August 2013

During a routine inspection

We spoke with people who received support from the agency to gain their views on how well the agency were providing safe and appropriate care. People told us that a manager had been to visit them before the service commenced to discuss their needs and they had agreed a plan of care. They said that care workers came at the agreed times and rang if they were going to be late due to unforeseen circumstances. One person told us that his care worker was very flexible and fitted in with him if he wanted to change the time of the visit to accommodate social events.

People said their support needs were being met and that they had confidence in the staff who were visiting them. Comments included: " I get on great with my care worker, I've no complaints whatsoever"; "Everything's fine, they're very good"; "It's an excellent service and I can't fault them"; "They're very, very good and I'm more than satisfied".

Two of the people we case tracked were having their medication administered by care workers. Both said this was working well and records showed that it was given as prescribed.

The service had effective recruitment and selection procedures in place.

There were also effective systems in place to assess and monitor the quality of service and identify and manage any risks.