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Archived: Bluebird Care (Central Bedfordshire)

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Inspection report

Date of Inspection: 15 November 2012
Date of Publication: 29 November 2012
Inspection Report published 29 November 2012 PDF | 78.37 KB


Inspection carried out on 15 November 2012

During a routine inspection

During our visit to Bluebird Care (Central Bedfordshire) on 15 November 2012, we spoke with five people, or their relatives who received care and support. One person told us they found the service ‘‘…brilliant…they speak respectfully and know what they are doing...’’ when providing care and support to their relative. Another said ‘‘I find them very, very good. They are always on time, as planned. I look forward to them coming.’’ People told us staff respected their privacy and dignity. People said the staff were helpful, friendly and trained to carry out their duties. People commented they appreciated the same staff consistently providing care to them.

We saw that individual, personalised care plans and daily notes were kept for people, ensuring they received safe and appropriate care. Office staff made regular telephone contact with people to ensure the service was meeting their needs. People expressed a high level of satisfaction, commenting upon the consistency of service provided by the staff.