The Care Quality Commission
  • Doctor
  • GP practice

Archived: VH Doctors Ltd

Lynton House, London, WC1H 9LT (020) 7380 1781

Provided and run by:
VH Doctors Limited

All Inspections

28 February 2014

During a routine inspection

We noted that VH Doctors had staff members sub-contracted to 44 locations, each separately registered with the Care Quality Commission so we reviewed the inspection reports for those locations. Non-compliance with regulations was noted at three of these locations, but in two of them it was judged to have had a minor impact on people who received the service.

Of the 44 current locations, we found that three were separate locations which were registered (or were in the process of registering) separately, so these three services were outside the scope of this inspection. Of the 41 remaining locations, five GP locations had not been inspected this year, nor had three other services.

This inspection focused on the remaining locations, 12 of which had been fully or partly inspected during inspections of the Surrey hospitals in which they were based. The provider's prison services were subject to inspection by Her Majesty's Inspectorate of Prisons and subject to a different schedule. We noted the comments HMI Prisons made about the provider's healthcare provision for two prisons inspected in 2013/14.

We found that VH Doctors had appropriate structures in place to support staff working across the various locations and comprehensive quality assurance procedures were used to monitor service delivery. Where non-compliance with the regulations had been identified, this had been escalated to the highest level and the provider was actively addressing the issues.

27 February and 6, 12 March 2013

During a routine inspection

We conducted inspections at Warren Farm and Washwood Heath Urgent Care Centres, and Milton Keynes Sexual Health Unit. We looked at the findings of other CQC inspections undertaken to sites at which VH Doctors Ltd staff worked, and visited the provider's Clinical Governance Team.

We spoke with ten patients and conducted observations at the units visited. People we spoke to told us that they received a good level of treatment and support. Comments included "I am happy with the treatment I have,' 'They offered me more than I came for,' 'All the staff were very professional, kind and reassuring," and '..I am very glad I can come here.'' People said that staff answered questions about their care and treatment.

The provider had clear procedures in place to identify and respond to suspicions of abuse to ensure people were protected against abuse. The provider had effective infection control procedures in place. This meant the risk of infection for people using the service was minimised. Staff received a range of training so that they had up to date knowledge and skills in order to support people receiving a service. The provider took steps to assess and monitor the quality of the service provided and the information was used to improve the service if required.