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Archived: Nationwide Care Services Ltd (Oxford)

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Inspection report

Date of Inspection: 11 February 2014
Date of Publication: 7 March 2014
Inspection Report published 07 March 2014 PDF | 81.17 KB


Inspection carried out on 11 February 2014

During a routine inspection

We spoke with nine people who used the service and two people’s relatives. We also reviewed seven peoples care files. We spoke with eight care staff and reviewed nine staff files. We also reviewed documents made available to us by the manager. There were 29 people supported by the service at the time of our inspection. The Registered manager named on this report was no longer in position at the time of our inspection but was still the individual registered as the manager with CQC. The incoming manager was finalising their registration process.

People’s privacy, dignity and independence were respected. Care workers explained the importance of respecting people’s privacy and dignity, one care worker told us, “respecting people’s dignity is very important, it must be hard not being able to do things for themselves, I am very respectful of that”.

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care files we reviewed contained initial assessments and care plans that were regularly reviewed and supported, where appropriate, by risk assessments.

Care staff we spoke with had a good understanding of safeguarding and how to identify abuse. We saw training records that showed care staff were regularly trained. The manager told us, “we use real life examples because that’s where the best learning comes from and people then understand the importance of safeguarding”.

Care staff received appropriate professional development. We reviewed care staff records that showed care staff were attending regular certified training such as Manual Handling, Parkinson, Dementia and Health and Safety. Care staff were also able, from time to time, to obtain further relevant qualifications.

The provider monitored the quality of the service. There has been a change of manager since our last inspection. This manager along with their team had identified a number of changes and we were shown evidence that these changes were in process and ongoing. The manager told us, “when I took over there were a number of cultural and practical issues that needed improvement”. We reviewed a ‘strategy plan’ which showed the manager had already identified a number of areas that needed improvement.