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Archived: Nationwide Care Services Ltd (Oxford)

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Inspection report

Date of Inspection: 19 March 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF | 83.81 KB

Overview

Inspection carried out on 19 March 2013

During a routine inspection

During our inspection we spoke with four people using the service and one relative. People told us that they thought that the agency provided a good service. One person said “I am very happy with the care, they are very nice people”.

We also looked at records and spoke with five staff. One member of staff told us “I enjoy it, I find it rewarding, we have a good team”

We saw that the provider had a detailed and robust recruitment process which ensured that the needs of people who used the service were met by staff who were appropriately qualified and able to do the job.

People told us that in general they felt that staff had enough time to spend with them, one person said “they work hard.” The manager told us that they allowed enough space in the rotas to allow for sickness and annual leave.

We saw that the provider had a quality assurance process in place. One member of staff told us “I work as hard as I can to maintain the quality of care.”

People told us that they knew how to make a complaint. The provider had an effective system in place to address any complaints that were made.