Archived: Maidenhill House

Horsemarling Road, Stonehouse, Gloucester, GL10 3BZ (01453) 822229

Provided and run by:
At K4 Limited

All Inspections

25 February 2013

During a routine inspection

People expressed their views and were involved in making decisions about their care and treatment. Comments included, "I'm encouraged to make decisions on my own which is really nice' and 'I chose how I would like to spend my free time but need prompting to clean my room'.

People confirmed that they received a consistent service. People told us that they were supported by a regular team of care staff, calls were not missed and staff arrived on time. One person told us 'I like to see the same staff faces here' and 'I always know what staff are on duty each day to support me'.

People we spoke with during our visit told us "The staff are very caring and supportive' and 'Staffing is good here. There are always staff around to give me assistance'.

We asked people what they would do if they were worried about something or if they were unhappy about the service. One person told us, "I would tell the staff or the manager if I was unhappy'. Another person told us 'I feel the staff would listen to my concerns; they know when I'm not happy'.

We spoke with three staff members who confirmed that staffing levels were 'really good' and if they needed any extra help the registered manager and house manager were always contactable to give assistance.