The Care Quality Commission
  • Residential substance misuse service

Archived: Whitehill Avenue

58 Whitehill Avenue, Luton, Bedfordshire, LU1 3SR

Provided and run by:
PCP (Luton) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

11 December 2013

During a routine inspection

During this inspection of Whitehill Avenue on 11 December 2013, we spoke with four people who used the service about their experiences of the support and treatment they received. They all confirmed that they were given sufficient information to make informed choices about their treatment options, and were fully involved in setting personal goals throughout their treatment. The records we looked at confirmed this.

People who used the service said that staff were respectful and treated them with dignity. We found the accommodation was clean and comfortable and provided people with the facility for quiet time to reflect on work which was required as part of their treatment plan. There was a maintenance programme in place to ensure the premises and any equipment available to people who used the service, was safe and suitable for use. One person using the service told us, "I'd recommend this place to anyone."

The provider had a complaints policy that was made available to everyone who used the service, and we noted that the provider responded appropriately to complaints and concerns that were raised with them.

Records were well maintained and stored securely, both electronically and as paper documents.

2 October 2012

During an inspection looking at part of the service

We found that people were protected against the risks associated with medicines because the provider had introduced new arrangements to manage medicines. We spoke to people using the services but their feedback did not relate to this standard.

14 September 2012

During a routine inspection

During our visit on 14 September 2012 we spoke with three of the four people who were residing at Whitehill Avenue. They all spoke very positively about the care and treatment they recieved. One person said. "This is the best thing I' ve ever done with my life. I was at rock bottom and this is life or death for me".

People described a strict contract and timetable of treatment and support, but said they recognised this was an important part of their treatment. People said that where possible, they were given choices, but understood that the ethos of the programme involved some restriction on choices for the treatment to be effective, particularly in the early stages of the programme. They all confirmed they had received good information about the service either on, or prior to admission, and said that the PCP Luton website was very informative and had been helpful to them and their families when making decisions about the treatment programme they should join.

People complimented the staff who supported them. One said. 'The counsellors are really good; they are not judgemental and know the extremes of the illness". Another person said. "I'm very happy, staff were so welcoming and friendly they made me feel safe".