The Care Quality Commission

Archived: InVent Health Limited

Suite 117, Sackville Place, 44-48 Magdalen Street, Norwich, Norfolk, NR3 1JU (01279) 508880

Provided and run by:
InVent Health Limited

Important: This service is now registered at a different address - see new profile

All Inspections

3 April 2013

During an inspection looking at part of the service

On 20 December 2012, we visited the office of InVent Health Limited and identified serious concerns with regard to record keeping and the way they were monitoring and supporting their staff. In response to these concerns, we served InVent Health Limited with two warning notices, which told them they needed to make improvements within a timescale set by CQC.

We gave the service until 01 March 2013 to make the necessary improvements. We visited the InVent Health Limited office on 03 April 2013 to check they had made improvements, and we found they had.

We found that staff now had access to regular supervision and appraisal, and that the service was monitoring the competency of staff. We saw records to indicate that staff had training appropriate to the needs of those they were caring for. We found that InVent Health Limited was enabling staff to develop professionally, through offering opportunities for further specialist training.

We found that the service was keeping contemporary and recently updated records for people using the service. Although we were not able to view these during our visit to the office, the service was able to provide these after the inspection. We found that these records included appropriate information about the person and that care documents were complete and accurate.

31 May 2013

During an inspection looking at part of the service

In December 2012, we visited the office of InVent Health Limited and identified concerns. We told them that they needed to make improvements to their service. We revisited the office in May 2013 to see if the service had made the improvements we asked them to make.

We found that the service held detailed information about people, such as their preferences, likes, dislikes, hobbies, and how they liked to live their life. We looked at the records for nine people using the service and found that all nine had a detailed assessment of their needs prior to their care package beginning. We also found that people had detailed care plans which were personalised to their individual needs. This included step by step instructions for staff on how to meet their needs. We saw that all care documents were reviewed regularly and updated where needs changed.

We found that the service had in place a whistleblowing policy and a safeguarding policy. Both policies had been recently updated and contained information for staff on the procedure they should follow if they have a safeguarding concern, or wish to blow the whistle.

We found that the service had in place a process for assessing and monitoring its quality. We saw that care package assessments were in progress for people using the service to monitor the quality of care received by the individual and highlight any issues. Where issues were identified, we saw that action plans were put in place to rectify this.

20 December 2012

During a routine inspection

People told us that they did not have involvement in their care plans. They said, "There are care plan copies here. We had no involvement in the care plans, they were written away from the home". Another person told us, "There are copies of the care plan here but the nurse wrote them." However, one other person said, "We help fill them in" when talking about the care plan for their relative. This was corroborated by looking at seven care plans, none of which were signed by the person using the service or a relative. There was no specified space on the care planning form for the person to sign. In addition, none of the care plans or assessments documented the views of the person using the service.

People told us they sometimes had trouble getting hold of people at InVent when needed, they said, "I know who to contact, but, well, we have had problems getting in touch with them sometimes." Another person told us, "Very occasionally we aren't able to get hold of anyone". However, another person we spoke with told us, "We've always got through to someone".

One person told us they were, "'basically happy, a few niggles'" when asked how happy they were with the service. Another person told us they were "Definitely well looked after". Another person told us, "'very good service, I'm really pleased."