8 February 2013
During a routine inspection
The three patient's commented on how friendly, polite and caring the practice staff were. One patient on the day of our visit said he was "very satisfied with the standard of care". Another patient commented that the practice provided "an excellent standard of care".
All three patients commented on the cleanliness of the practice. One person said "it is a very clean practice". We found the practice very clean and tidy this was confirmed through observing patient feedback survey. All three people we spoke to would recommend the practice to their family or friends.
We found that all three patients were given appropriate information and choices about their treatment options and the associated costs. The prevention of dental problems was always emphasised by the dentists and other staff. One patient commented that with respect to dental health "prevention is always discussed, the guidance is always there". This was confirmed when reviewing clinical records. All three patients commented how easy it was to make an appointment. They said they only had to wait a short while for an appointment even when they had problems.