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Archived: Elysian House Good

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Inspection report

Date of Inspection: 19 October 2012
Date of Publication: 13 November 2012
Inspection Report published 13 November 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we have gathered about Elysian House, looked at the personal care or treatment records of people who use the service, carried out a visit on 19 October 2012 and observed how people were being cared for. We talked with people who use the service, talked with staff and received feedback from people using comment cards.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

A person we spoke with told us they were well-looked after by staff. A comment from another person on a completed satisfaction questionnaire said, “I have felt safe and comfortable while I have been here.” The results of a recent analysis of satisfaction questionnaires showed that 97% of people who used the service felt safe and comfortable in the service.

Staff we spoke with told us they had undertaken training in safeguarding vulnerable adults. They described different forms of abuse and how they might recognise whether abuse was occurring or had occurred. They knew what to do in these circumstances and were aware of safeguarding policies and procedures. A decision-making flow chart and emergency contact numbers for local safeguarding teams were readily available for staff. This showed that the provider had taken steps to inform staff of the action to take in order to identify abuse and inform the appropriate bodies of any safeguarding concerns.

Staff told us they were aware of the Mental Capacity Act (2005) and Mental Health Act 1983 and understood issues in relation to gaining people’s consent to care and support. This showed there were arrangements in place to help safeguard people who used the service against the risk of abuse.