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Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 19 February 2014
Inspection Report published 19 February 2014 PDF | 75.51 KB

Overview

Inspection carried out on 22 January 2014

During a routine inspection

We carried out this inspection to check on the care and welfare of people who used this service.

During the inspection, we spoke with the registered manager, the deputy service manager, a nurse on duty and two members of staff.

On the day of the inspection, we spoke with three people who used the service.

We found that the provider obtained consent from people who used the service in relation to their care and treatment.

We found that people�s care and treatment needs were met.

One person told us: �This is a great service. They [staff] listen to me�.

We found that there were effective recruitment and selection procedures in place.

We found that the provider had an effective complaints system. Comments and complaints were responded to appropriately.

We found that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.