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All reports

Inspection report

Date of Inspection: 14 November 2012
Date of Publication: 22 November 2012
Inspection Report published 22 November 2012 PDF | 48.58 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 14/11/2012, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider was meeting this standard.

User experience

People spoken with said they felt safe with the care workers who visited them. People told us they knew who to speak to with a complaint or concern.

Other evidence

Preventing abuse

The manager and care worker spoken with told us that they had attended training in safeguarding of vulnerable adults. We saw that a matrix of training was kept to show when they needed to attend updates. The care workers spoken with demonstrated a good awareness of safeguarding issues and their responsibilities in reporting concerns or bad practice. The manager had copies of the local authority policies and procedures and knew who they could contact if they felt anyone was at risk of abuse.

Raising concerns

We saw the staff handbook contained up to date policies and procedures on safeguarding people and whistle blowing. The care worker spoken with said they had a copy of the safeguarding procedure and knew who to talk to if they were concerned, they said they felt they could speak freely with the manager and were confident they would follow up any concerns appropriately.

During our visits to people in their own homes we saw that a copy of the agency complaints procedure was provided in each care plan pack. The procedure included relevant contact details for the area as well as the agency. This meant people could contact the local authority if they felt they could not speak to the agency staff.