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Archived: Shams Moopen Dental Practice - Luton Also known as Dental Practice - Luton

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 18 December 2012
Date of Publication: 12 January 2013
Inspection Report published 12 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we have gathered about Shams Moopen Dental Practice - Luton, looked at the personal care or treatment records of people who use the service, carried out a visit on 18 December 2012 and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

During our visit to Shams Moopen Dental Practice –Luton on 18 December 2012, we spoke with one person who was waiting to see one of the dentists working that day. We also looked at comments that had been recorded in the comment book which was predominantly displayed in the reception area. We noted people using the service were routinely asked to make a comment following their treatment. Comments indicated the staff were all very helpful and that the dentist clearly explained treatment options to people and ensured they understood. One comment recorded stated, “I was given all the information about my treatment I needed." The practice manager told us that the comments book and completed satisfaction questionnaires were reviewed monthly at their team meeting.

We saw documentation that confirmed people were given a copy of their treatment plan which they had been asked to read and sign as an agreement to their treatment. The charges of the proposed treatment were included on this document. This confirmed that people who used the service understood the care and treatment choices available to them and the subsequent costs.

We saw information leaflets and posters that explained opening times and the treatments available. The provider told us that corporate leaflets to be used across all the locations owned by Shams Moopen, were being introduced in the New Year.

We observed the reception staff having friendly conversations with people and arranging appointments at times that best suited the individual. The surgery was not easily accessible to people with mobility problems because it was situated on the first floor.