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Archived: Volcare Canterbury and Thanet Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 28 November 2013
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF

Overview

Inspection carried out on 28 November 2013

During a routine inspection

We found the agency had all the required policies and procedures in place to ensure people's safety and welfare was maintained. All volunteers were seen to have been through a thorough recruitment process. All volunteers had undertaken mandatory training required to carry out their role and some had been supported to gain extra qualifications. This meant that the needs of the people using the service were met by experienced and well trained volunteers.

All people supported by the agency underwent a thorough assessment of needs. The full time carer or person themselves created their own care plan, covering a detailed approach required. The manager of the agency then converted this information into their own format to ensure continuity in paperwork and making all care plans easy to follow.

All care plans were reviewed frequently and adapted as soon as required. Evidence was seen of this on the day of inspection, where a full time carer called with updated information. The manager immediately made the changes required and this was taken to the person's home later in the day. This was then agreed as accurate and put into place.

One person told us, 'If anything changes, the manager includes it into the care plan immediately, it is a great guide for the volunteers'. Another stated, 'I feel very safe with my volunteers, I give them 100 out of 100'.