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Archived: Volcare Canterbury and Thanet Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 1 March 2013
Date of Publication: 19 April 2013
Inspection Report published 19 April 2013 PDF

Overview

Inspection carried out on 1 March 2013

During a routine inspection

The agency had policies and procedures in place that ensured people's needs and wishes were assessed and recorded prior to them receiving care.

Records showed that people were supported to make choices about their care. One person told us: "I write the care plan. Everything I need is included in it. My support needs are decided by me".

People's needs were recorded in a plan of care that was kept under review. Risks to people's safety were assessed and plans to reduce and monitor risks to both people using the service and staff were recorded.

Staff had received safeguarding training and those that we spoke to were aware of how and when to report any concerns. People using the service told us. "I trust our volunteer 100%", and: "Everyone is so approachable. I know if I had a problem I would be listened to and it would be sorted out quickly".

Evidence we saw showed us that people were supported by a caring, experienced staff team. The staff team were well supported and trained.

There was a regular cycle of quality audits undertaken to ensure that the service was kept under review. Records showed us that people using the service, and their families were consulted.