16 August 2013
During a routine inspection
The people told us that the staff were very caring and that they were given support to learn new skills. One person told us 'The staff are nice here and if they were not I would not stay here' and 'I also go to the gym and do cooking and clean my room'. They told us that they enjoyed doing these activities. Another person said "I like it here and if I want something, the staff will help'.
People also told us that they were generally satisfied and involved with the care, treatment and support they received from staff. They told us that they knew how to make a complaint if they were not happy with the quality of service received. They told us that they were encouraged to express their views at their meetings and felt they were listened to by staff and the manager. One person told us that 'I am happy with the way things are and 'yes I know how to make a complaint vocally and the staff they will listen'. However they told us that they had no complaints.
Two people told us that they had care plans and they were involved with planning their care needs. However we found that not all the people had care plans put in place to meet their individual needs.