Archived: Southcrest

1 Southcrest, West Hunsbury, Northampton, Northamptonshire, NN4 9UD (01604) 709241

Provided and run by:
Valleyrose Care Ltd

All Inspections

16 August 2013

During a routine inspection

We spoke to three out of four people living at Southcrest. One of the people using the service was visiting their family. We also spoke to a member of staff and the registered manager from another service of the organisation.

The people told us that the staff were very caring and that they were given support to learn new skills. One person told us 'The staff are nice here and if they were not I would not stay here' and 'I also go to the gym and do cooking and clean my room'. They told us that they enjoyed doing these activities. Another person said "I like it here and if I want something, the staff will help'.

People also told us that they were generally satisfied and involved with the care, treatment and support they received from staff. They told us that they knew how to make a complaint if they were not happy with the quality of service received. They told us that they were encouraged to express their views at their meetings and felt they were listened to by staff and the manager. One person told us that 'I am happy with the way things are and 'yes I know how to make a complaint vocally and the staff they will listen'. However they told us that they had no complaints.

Two people told us that they had care plans and they were involved with planning their care needs. However we found that not all the people had care plans put in place to meet their individual needs.

13 March 2013

During an inspection looking at part of the service

We carried out a compliance review for Southcrest home in October 2012, which had raised concerns that the provider was not meeting regulations in relation to the essential standards of care and welfare of people who use services, safeguarding people from abuse, supporting workers, assessing and monitoring the quality of service provided and notifications of incidents.

During this follow-up visit, we looked at the actions the provider had taken to meet the regulations. We spoke with three people who used the service, the registered manager and two members of staff.

The people we spoke with told us that they liked living at the home because the place was homely and one person said 'it's lovely here and you can talk to staff and they listen'. They also told us that this place was much better than the last place they lived at. People said they were all aware of their care plans and they were involved in how they wanted their needs to be met. They told us that the staff and manager spoke to them every day to find out how they were feeling.

The staff we spoke with told us they received training, which had provided them with the knowledge and skills to meet the needs of people who used the service. They also told us that people's care plans and risk assessments were detailed and reviewed on a monthly basis or when people's needs changed. We saw that notifications of incidents were being reported to the appropriate agencies. The provider also carried out monthly monitori

11 October 2012

During a routine inspection

People we spoke with told us they liked living at Southcrest. They said the home was pleasantly decorated and was in a nice area. One person told us that they liked the home because there were lovely places they could go for a walk. They also said they felt well treated by all the staff. One person told us 'They all care and listen to me'. They also said that the staff went with them to the chemist to get their medication. We observed staff on duty talked to people in a dignified manner and supported them with their daily tasks.

We had some concerns about the care people received at Southcrest. We found that the people's care records, which provided staff with information on how to meet people's needs, were not being updated when their needs changed. We also saw that the manager was not always informing all the appropriate agencies about notifications of safeguarding concerns. We also saw that the staff were not always receiving updated mandatory training.