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Inspection report

Date of Inspection: 16 August 2013
Date of Publication: 13 September 2013
Inspection Report published 13 September 2013 PDF

Overview

Inspection carried out on 16 August 2013

During a routine inspection

People who used High Street Sandy appeared positive about the care and support they had. During our visit, we saw people were encouraged to be independent and were supported to undertake a variety of activities. On the day of our inspection, one person was going shopping and another was enjoying some personal time in their flat. We visited two flats where supported living was provided and observed daily routines to gain an insight into how people's care and support was managed. We found staff treated people with respect and dignity and people responded well to staff.

We noted the provider liaised with other professionals to ensure people�s needs were met safely. People were supported to attend appointments which meant their health needs were managed effectively.

The premises at High Street Sandy enabled people to live as independently as possible and were maintained so people were kept safe and free from harm. The layout of flats was appropriate for people�s care requirements.

The number of staff was appropriate and meant people received the care they required when needed. Staffing was based upon analysis of people�s care requirements.

People were supported to raise concerns and complaints in a variety of ways and provided with information on how to complain in an accessible format.

We found records were kept securely and protected staff and people�s confidentiality. They were accessible, so that when staff required information they could locate this easily.