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Inspection report

Date of Inspection: 25 January 2013
Date of Publication: 22 February 2013
Inspection Report published 22 February 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 January 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Staff we spoke with had a good understanding of each person’s needs, and were fully aware of the care and support they provided for each individual. Staff knew people very well, and knew how to offer care and support in the way each person preferred and would accept.

We looked at two people’s care records. Support plans gave staff detailed guidance on the support each person needed and the way in which they preferred their support to be delivered. Support plans included goals that people wanted to achieve and how they wanted to achieve them.

Assessments of risk to each person had been carried out and reviewed regularly to make sure they were up to date. We saw that for one person the assessment included the risks involved in the person learning to use public transport and how the risks would have to be managed to keep the person safe.

Each person had a health passport which detailed their individual health needs and how these would be met. For example, the passport included details of visits to other health care professionals such as the doctor, the optician, the dentist and the chiropodist, and when the next visit was due. This ensured staff supported people to maintain good health.