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Inspection report

Date of Inspection: 25 January 2013
Date of Publication: 22 February 2013
Inspection Report published 22 February 2013 PDF

Overview

Inspection carried out on 25 January 2013

During a routine inspection

High Street Sandy provided care and support to five people who lived in their own flats. A sixth flat was used as the agency�s office.

Staff who had worked with people in their previous care setting made it clear how proud of people they were. They told us, �People have come such a long way and achieved so much.� One person said, �I like it here. All the staff are alright, they all treat me well.�

We saw that people who received this service had good relationships with the staff, who treated them with respect. Staff encouraged and supported people to be as independent as possible in all areas of their lives.

Care records were personalised and gave detailed guidance on the way in which each person wanted to be supported. Risks to people were assessed and managed so that people were kept as safe as possible. Medicines were handled safely and well.

Staff had received training in how to protect vulnerable people and demonstrated they knew the procedures for reporting any concerns. Staff had received regular supervision and had undergone training in a range of topics so that they were competent to carry out their role. A senior member of staff told us that the staff team �has come on in leaps and bounds.�

The provider had measures in place to monitor the quality of the service and ensure that the views of the people who lived at the home were taken into account. People told us they would be happy speaking with staff or the manager if they wanted to complain.