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Inspection report

Date of Inspection: 17 September 2013
Date of Publication: 17 October 2013
Inspection Report published 17 October 2013 PDF | 77.26 KB

Overview

Inspection carried out on 17 September 2013

During a routine inspection

When we visited Addaction Rugby we did so unannounced. This meant that no one that used or worked at the service knew we were coming. During our visit we spoke with the team leader, two members of staff, a nurse and the service manager of the partner organisation. We also spoke with three people who used the service.

The service is provided as part of a recovery partnership in collaboration with another organisation. Addaction continues to provide the regulated aspects of the service.

People who used the service told us that they were satisfied with the support and treatment they received. "They've done exactly what I wanted, I would recommend this service" and "I'm very appreciative that this place exists. I don't know where I'd be now if it wasn't for them" were comments made to us.

People went through an initial assessment and staff then supported them to compile a recovery plan based on what they wanted to achieve. One person said, "I had an initial assessment then went straight into group therapy."

Staff were provided with support to enable them to provide support and treatment safely for people.

Processes were in place to monitor the quality and success of the service provided. This included seeking the views of people who used the service.