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Inspection report

Date of Inspection: 15 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF | 80.57 KB

Overview

Inspection carried out on 15 January 2013

During a routine inspection

When we visited Addaction Rugby we did so unannounced. This meant that no one that used or worked at the service knew we were coming. During our visit we spoke with the service manager, acting team leader and two members of staff. We also spoke with four people who used the service either face to face or by telephone.

The service is provided as part of a recovery partnership in collaboration with another organisation. We were told that Addaction provided the regulated aspects of the service.

Project staff told us that at the present time Addaction did not complete people's initial assessments or undertake brief interventions or complementary therapies as these were done by the partner organisation. We were told that a more generic way of working, which would enable staff from both partners to undertake a more generic role, was being looked into.

People who used the service told us that they were satisfied with the service they received. They told us that they felt that the staff treated them with respect and did not judge them at all. "They treat me with respect and are definitely non judgemental" was one comment made.

People had assessments in place that covered all aspects of their alcohol or drug use and other pertinent and key areas. People had signed consent forms and recovery plans were in place. These were based on the information in the assessments which identified what people wanted to achieve.