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Archived: The Fold Dental Surgery

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 79.54 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 December 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

All of the six people we spoke with were complimentary about all the staff who worked at the practice. They told us staff were friendly and helpful. One person told us, ‘‘They (the staff) are very friendly they make me feel welcome.’’ We saw that staff were courteous and polite when speaking to people at the practice or when on the telephone.

We saw records relating to the professional qualifications for the staff and their registration certificates. This meant people using the service could be confident they would be supported by fully trained staff.

Records showed that staff had been trained in a range of skills relevant to their jobs. Examples included resuscitation, as well as specific dental topics. We asked staff about their training and we were told that the provider was committed to ensuring they were able to update their knowledge and skills on a regular basis. They told us that the provider arranged some training and the dental nurses also organised some of their own training to maintain registration with the General Dental Council. This meant staff knowledge and skills were being updated on a regular basis so that they remained competent in their roles.

The staff we spoke with were satisfied with the range of training available to them and the support they received. They told us they could go to the provider at any time and ask for support if they needed it. Records showed staff had appraisals detailing what they wanted to achieve and how they were going to do this over varying periods of time.

All the staff had worked at the practice for over two years and had got to know a lot of the people who used the service. This was good for people’s continuity of care. Staff told us they were happy working at the practice and team work was good and that they helped each other during the busy times. We were told and records showed that practice meetings were held on a regular basis. During the meetings staff discussed issues regarding the practice and identified training areas to be considered for further development. This meant that they could discuss any ideas or concerns as a team and identify what was working well at the practice for people using the service, and areas that needed to be changed.