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Archived: Pulse - Plymouth

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Inspection report

Date of Inspection: 10, 11, 16 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF | 85.67 KB

Overview

Inspection carried out on 10, 11, 16 October 2013

During a routine inspection

Pulse care agency in Plymouth provided personal care services to 10 people with complex care needs and employed 50 care workers. We looked at the care records for three people. We visited two of these three people in their own home and spoke with them or their relative about the care and support they received from the agency staff. We spoke with four care workers, the agency's office staff, and the registered manager.

People who used this service and their relatives told us the care staff were "a good team" and, "a very good team in the office". One person told us they liked the variety of staff ages because it provided a mix of outlooks and ideas.

People told us and we observed they were involved in their care, and their privacy, dignity and independence were respected.

We found care workers referred to people's care plans. They contacted health and social care services when this was needed. Care plans and records were regularly reviewed and updated. This meant people received care and support that met their needs.

People told us care workers were competent. The care workers told us they received training and supervision which enabled them to provide appropriate care to people using this service. This meant people received effective, safe and person centred care that met their needs.

We found people benefited from safe, quality care and support because there were effective systems in place to monitor and manage risks to people's health, welfare and safety.