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Archived: St Marks Hospital Primary Care Centre Good

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Inspection report

Date of Inspection: 18, 22 April 2013
Date of Publication: 24 July 2013
Inspection Report published 24 July 2013 PDF

Overview

Inspection carried out on 18, 22 April 2013

During a routine inspection

East Berkshire Primary Care Out of Hours Services (EBPCOOH) provides out of hours GP services to the Slough, Windsor & Maidenhead, South Buckinghamshire, and Bracknell areas. It provides these services at St. Marks Hospital, the Herschel Medical Centre,and Heatherwood Hospital. During the day only, EBPCOOH also runs an urgent care centre at St. Marks Hospital which is led by a team of nurses. This inspection relates to visits to the urgent care centre and out of hours service at St. Marks Hospital.

During our inspection, we found that the EBPCOOH web site provided clear explanations of the services offered and how they could be accessed. There was a service guide, information about how to make a complaint or provide feedback, and general health information. At the reception desk at St. Marks Hospital, there were also leaflets explaining the services offered by the urgent care centre.

We spoke with two people who used services at the urgent care centre and three people and their relatives who used the out of hours service. All the people we spoke with told us they were very pleased with the service. People said they were seen and treated promptly and felt nurses and doctors were very approachable. Those people who used the urgent care centre commented particularly on the professionalism of the nurses and rated this highly. One person told us the treatment "was excellent, first class."

We found that people using the service were provided with appropriate care to meet their needs. National clinical guidelines and recommendations were understood and implemented. Infection prevention and control measures were in place. Equipment was regularly maintained and there were well established protocols for reporting faulty equipment. There were systems in place for monitoring the quality and safety of services provided to people.