Archived: Abacus Care (Greenwich)

Updated 11 June 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

A single inspector undertook an announced inspection of this service on 6 May 2015. We gave the provider 72 hours notice that we would be coming to inspect because the location provides a domiciliary care service and we needed to be sure that someone would be in.

Before the inspection we reviewed the information we held about the service including the statutory notifications received.

During our inspection, we visited the service’s office. We spoke with the registered manager. We viewed records relating to the person’s care and records relating to the three care workers that provided them with personal care. We viewed records relating to the management of the service, including spot checks to review the quality of service provision.

After the inspection we spoke to the person receiving care, and spoke with two care workers.

Updated 11 June 2015

Abacus Care (Greenwich) provides personal care and support to one person. This person funds their own care. In addition, Abacus Care (Greenwich) provides a domestic service to people in South East London.

We undertook an announced inspection of this service on 6 May 2015. At our previous inspection on 28 November 2013 the service was meeting the regulations inspected.

The service had a registered manager as required. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

A personalised service was provided tailored to the person receiving care. The person was involved in all decisions about their care. They worked with the registered manager to develop a support plan which identified what support they required from staff. We saw that care and support was provided in line with the support plan and the person’s wishes. Staff supported the person with their medicines and meal preparations as required.

The person was kept safe. The registered manager had identified any risks to the person’s safety and plans were in place to reduce the risk of harm to the person. Staff informed the manager if they had any concerns about the person’s health so they could receive additional healthcare assistance when required.

Staff respected the person’s privacy and confidentiality.

There were sufficient staff to meet the person’s needs. There had been no missed appointments and staff had the knowledge and skills to provide the person with the support they required. Staff were supported by their manager, and were able to access them for additional advice when needed.

The registered manager undertook checks to ensure a quality service was provided, and any areas requiring improvement were identified and acted upon.