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Archived: Carers Trust in Greater Manchester Good

This service was previously registered at a different address - see old profile

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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 12 December 2013
Inspection Report published 12 December 2013 PDF | 73.87 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 December 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We found the provider had a comprehensive system in place to monitor the quality of the service they provided.

We found annual reviews of care support plans were undertaken or more often in response to changing needs of people who used the service. We found that regular reviews of risk assessment were also undertaken.

Incidents and accidents were fully recorded with action taken to avoid repeat incidents.

People were provided the opportunity to express their views and concerns about the service. We looked at annual questionnaires completed by people who used the service, the majority of which were very complimentary about services provided. Results and findings were summarised and shared with staff.

We looked at minutes from monthly staff meetings which included a register of attendance by staff.

We saw evidence of regular supervision and observation supervision of staff undertaken by the manager. Supervision of staff enabled managers to assess the development needs of their staff in a timely and formal manner.

We looked at a comprehensive range of policies and procedures available to support staff undertaking their role and included whistleblowing, safeguarding of adults and children, medication and food hygiene.