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Archived: Carers Trust in Greater Manchester Good

This service was previously registered at a different address - see old profile

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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 12 December 2013
Inspection Report published 12 December 2013 PDF | 73.87 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 December 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We sampled eight care files and found assessments of support needs had been undertaken. At the time of our inspection, the service was migrating from paper based records to electronic records. We were told that staff would be able to access client care support records in the future, securely via the internet from their home.

We found that care support plans were detailed with specified support needs and desired outcomes recorded for each person. These included mobility, communication, personal care and eating and drinking. Care support plans were person centred and were updated annually or as required. Risk assessments were in place which provided clear instruction to staff and had been updated as required following reviews. This demonstrated the provider regularly considered adjustments to reflect people’s changing support needs.

The service used an electronic recording system which enabled staff to register their arrival and departure at the homes of people requiring support using the house phone at no cost to the client. This enabled the service to monitor accurately visiting times and respond immediately to any delays or staff safety concerns.

We spoke to ten people who used the service, all of whom were very complimentary about the service provided and individual staff members. Comments included; “I think they are wonderful, I couldn’t manage without them,” “Very respectful, punctual and spot on. The lady who comes has become a family friend”, “Very happy, the lady who comes is excellent, kind and very friendly”, “My X really has a good relationship with them. They are great girls I don’t know what I would do without them,” and “It has been a wonderful service, they have been absolutely fantastic.”

We were told staff were nominated for an annual award for dedication and commitment. We looked at 23 individual nominations made during the current year, the majority of which had been made by people who used the service. Comments included; “X always goes the extra mile, she makes sure I’m safe” and “X has the patience and understanding necessary for the task.”