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Archived: Carers Trust in Greater Manchester Good

This service was previously registered at a different address - see old profile

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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 12 December 2013
Inspection Report published 12 December 2013 PDF | 73.87 KB

Overview

Inspection carried out on 3 December 2013

During a routine inspection

We found there were appropriate systems in place to ensure consent to provide care and support was obtained.

One staff member told us; “I explain what I want to do, but as we know these clients, I would soon know if they didn’t want to do anything. It is a matter of explaining carefully and ensuring they understand”.

We found that care support plans were detailed with specified support needs and desired outcomes recorded for each person.

People told us; “I think they are wonderful, I couldn’t manage without them,” “Very respectful, punctual and spot on. The lady who comes has become a family friend” and “Very happy, the lady who comes is excellent, kind and very friendly”.

We found robust checks had been undertaken prior to the commencement of employment by new staff.

The provider had a comprehensive system in place to monitor the quality of the service they provided.

We found the provider had effective systems in place to record, respond to and investigate any complaints made about the service.