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Archived: Carers Trust in Greater Manchester Good

This service was previously registered at a different address - see old profile

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Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 7 December 2012
Inspection Report published 7 December 2012 PDF | 80.28 KB

Overview

Inspection carried out on 7 November 2012

During a routine inspection

As part of our inspection we spoke with people who gave positive feedback about Crossroads Care Trafford. People said they felt very comfortable with their care workers, were able to choose what they wanted to do when their care workers visited, and were regularly asked their opinion of the service. Comments from people included “[My relative] looks forward to [our care worker] coming; a different person to talk to on the outside world”, “I could not be more satisfied to know [my relative] is left in good hands” and “As far as I’m concerned, Crossroads are tops”.

Staff told us they felt well supported, had regular meetings with their manager, and their training was kept up to date.

We saw evidence that people’s needs were assessed before they started to use the service, checked again after 12 weeks, and then reviewed at least every year. We saw people were involved at all stages of their care planning, and their preferences and opinions were noted in detail.