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Archived: Care Purbeck

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All reports

Inspection report

Date of Inspection: 14 February 2013
Date of Publication: 11 May 2013
Inspection Report published 11 May 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care plans contained details of people's diverse needs. We saw that the care plans had been regularly reviewed and updated. People we spoke to said that they received excellent care and were very satisfied. One person said to us 'saves us going to the doctors so much - puts' our minds at rest'. Another person whose relative had received care from the agency said they gave them '100 out of 100'.

Care plans were written in a way that promoted the individual's choice and independence. Each care plan contained outcomes that were important to the person. One care plan said the person wanted 'to retain independence'.

The registered manager told us that it was a small agency and they were able to deliver care in a consistent way to the people to promote continuity of care. People confirmed that they had regular care workers who visited them. The registered manager delivered the majority of the care with two part time care workers. We saw one visit schedule which did not have all the duration of all the calls on the schedule. We did see one call that did have a call duration that did indicate that five minutes of travelling time had been given. The registered manager told us that travelling time was always given so that people received the correct amount of care time. We spoke to two care workers who said that they felt supported in their roles and felt the registered manager would listen to any of their concerns and act upon them.