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Archived: Domus Healthcare Oldham Limited

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 10, 15 September 2014
Date of Publication: 22 October 2014
Inspection Report published 22 October 2014 PDF | 83.87 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2014 and 15 September 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We did not ask anyone who used the service about the support and training staff received. However all the comments about staff generally were positive. Comments included: “I’m very impressed”; ”carers are brilliant”, “I’ve no problem with the carers” and “[staff are] brilliant with my [relative] … good bunch of girls”.

Similarly people who used the service were confident in the competence of the staff. Comments included: “definitely [competent] no doubt about that” and “I have good ones [carers] … competent with the hoist”.

The registered manager said staff were given one to one supervision about three times a year. This was in addition to informal and ad hoc support which they said was available at any time. The registered manager said she encouraged an "open door" approach.

We looked at a sample of personnel files. All had records of one to one meetings. These included agreements about training and professional development such as undertaking NVQ (National Vocational Qualification) training. These files also provided evidence of a range of appropriate training which staff had undertaken.

All the staff who we asked told us they had access to appropriate training. They also told us they were never asked to undertake tasks which they did not feel comfortable with or competent to do.

Staff confirmed that they had regular one to one sessions with a manager and that the office based staff were approachable and supportive. Comments included: “staff are encouraged to seek support”; “I was told if I had any issues I should come in for a chat. It’s nice when you can talk to your manager”; “I am very happy with my line manager and have been told “don’t think you are on your own”. I get on very well with the office [staff] who have been remarkably good with me.” When asked what was the best thing about Domus Healthcare comments included: ”I always get on with staff in the office. I can go and see my coordinator if I have a problem” and “the management team and staff want to provide a good service.”