You are here

Archived: Domus Healthcare Oldham Limited

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 10, 15 September 2014
Date of Publication: 22 October 2014
Inspection Report published 22 October 2014 PDF | 83.87 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2014 and 15 September 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The registered manager told us that the company’s safeguarding policy was available on their intranet. We were offered the opportunity to see it. We saw that the local authority’s multi agency safeguarding procedure was available in the office.

The registered manager told us that all staff received initial training regarding safeguarding at their induction which was followed up by periodic refresher training. We were shown a training matrix (chart) which provided further evidence that staff had received this training. We looked at a selection of personnel files, each of which contained a certificate confirming attendance at a safeguarding training event. Staff who we asked, told us they had received safeguarding training.

The registered manager told us that whistle blowing expectations were included in the policy and the training.

Staff who we asked demonstrated an understanding of the need to be vigilant with regard to the potential for abuse. They all said they would report any concerns and that they were confident the office staff would respond appropriately. Similarly all the staff we spoke with told us they would ‘blow the whistle’ if necessary. One member of staff said “If I’ve got concerns they will be heard! At the end of the day I have a duty of care.” Another told us they were encouraged to report to the office “if we see anything unsuitable”.

All the people who used the service, who we asked, told us that they felt safe with the staff who visited them. One relative said they “definitely” felt their relative was safe and they would “trust them [staff] with his life”. Another person, when asked if they felt safe said “oh I do”. Someone else replied “oh yes” and said of the staff “they are very cheerful and nice when they come in”.

People who used the service, who we asked, all said they were confident they could complain to the service if they needed to. One person said the office staff were “very accessible” and another said “I would say if I was not satisfied”