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Archived: Domus Healthcare Oldham Limited

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 10, 15 September 2014
Date of Publication: 22 October 2014
Inspection Report published 22 October 2014 PDF | 83.87 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2014 and 15 September 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

The registered manager told us that all the people who used the service had an assessment and a written care plan. We looked at a selection of files relating to the assessment of people’s needs and their care plan. In every file we looked at there was evidence of an assessment having been undertaken. This included a range of risk assessments. Similarly each file had a copy of the person’s care plan. The registered manager told us that the care plans were also available in each person’s own home.

The assessments and risk assessments were comprehensive. The care plans which were based on the assessments were in sufficient detail to provide clear guidance around the support tasks and times. The records demonstrated that care plans were regularly reviewed and amended if necessary. The service held an electronic record of when reviews were due, which helped to ensure that none were overlooked.

The registered manager told us that any care plan would be reviewed if there was a change in the circumstances of the person who used the service. This was confirmed by staff who we asked. One of whom said they would always seek a reassessment if necessary because care plans were “not written in stone”. Another member of staff said any issues were “sorted promptly” because “the senior goes out and reviews … [the care plan] is changed and we are told about it.”

Staff told us that individuals could influence the way in which their care and support was provided. This was also confirmed by people who used the service. Comments included: “I can discuss [the care plan] quite easily”; “they do anything they are allowed to” and “I can talk to them about care”. We asked people what the best thing about the service was and replies included “I know I can always rely on them 100% and they bend over backwards” and “they do help me as much as I ask them to”.

Staff and people who used the service confirmed that care plans were available in people’s homes and that each visit was recorded in a ‘log book’. The log books were returned to the office, usually on a monthly basis, where they were checked before being filed away.

The registered manager told us that personal protective equipment (PPE), such as disposable gloves and aprons, was always available for staff. Staff who we asked confirmed the availability of PPE and that they always used it when it was required. This was also confirmed by the people who used the service who we asked.