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Archived: Domus Healthcare Oldham Limited

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 10, 15 September 2014
Date of Publication: 22 October 2014
Inspection Report published 22 October 2014 PDF | 83.87 KB

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2014 and 15 September 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

During this inspection we visited the offices of Domus Healthcare in Oldham, looked at a selection of records and talked to the registered manager. We also talked in private to one member of staff. Following that visit we spoke on the telephone to five people who used the service or their relatives and four members of staff. Everyone who we spoke with was positive about the service.

We looked at a sample of files relating to the assessed needs and care and support plans for individuals. In all but one there was confirmation, by way of a signature, to indicate that either the person using the service or their representative was in agreement with the planned support. In the file where there was no signature there was a written explanation of the reason why not.

Staff who we asked, all said that they only worked with people who consented to their support. One staff member said “people do consent and can refuse. It is the person’s right”. Staff also told us that if someone was withholding their consent for any part of the care plan, they would encourage that person to allow them to assist, but not insist. Staff also told us that they would inform the office staff if they were not able to undertake the support identified in the care plan.

Information in the staff training records demonstrated that staff had received at least basic awareness training in the Mental Capacity Act 2005 (MCA). This is legislation which helps to protect the interests of people who may lack the capacity to make decisions.

All the people who used the service who we asked said they were happy with the service provided and liked the staff who visited them. People also told us they could complain and they were confident their complaint would be listened to.