• Dentist
  • Dentist

Park Road Dental Surgery

25 Park Road, Wellingborough, Northamptonshire, NN8 4PW (01933) 225366

Provided and run by:
Dr Oluyemisi Olatokunbo Osisanya

Important: The provider of this service changed. See old profile

All Inspections

3 October 2023

During an inspection looking at part of the service

We undertook a follow up inspection of Park Road Dental Surgery on 3 October 2023. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the provider was now meeting legal requirements.

We had previously undertaken a comprehensive inspection of the practice on 14 June 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe or well-led care and was in breach of regulation 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Park Road Dental Surgery on our website www.cqc.org.uk.

When 1 or more of the 5 questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

As part of this inspection, we asked:

  • Is it safe?

  • Is it well-led?

Our findings were:

We found this practice was now providing safe and well-led care in accordance with the relevant regulations. The provider had made satisfactory improvements in relation to the regulatory breaches we found at our previous inspection. In general improvements were noted in infection prevention control, auditing, legionella management, risk assessing and staff appraisal.

There were areas where the provider could make improvements. They should

  • Take action to implement any recommendations in the practice's fire safety risk assessment and ensure ongoing fire safety management is effective. In particular, ensure that all staff receive fire training, and all tests of the fire safety systems are recorded.

Background

Park Road Dental Surgery is based in Wellingborough and provides both NHS funded and private dental care and treatment for adults and children.

The dental team includes a dentist, a trainee dental nurse and 2 part-time receptionists. There is 1 treatment room. The premises are not accessible to wheelchair users.

During the inspection we spoke with the dentist, the trainee dental nurse and a receptionist. We looked at practice policies and other records about how the service is managed.

14 June 2023

During a routine inspection

We carried out this announced comprehensive inspection on 14 June 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask 5 key questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • Staff knew how to deal with medical emergencies although not all essential medicines and life-saving equipment were available.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • Staff felt involved and supported and worked well as a team.
  • Patients were asked for feedback about the services provided.
  • Infection control procedures did not reflect published guidance.
  • The practice did not have systems to manage risks for patients, staff, equipment and the premises.
  • Recommended audits were not completed to help drive improvement in the practice.
  • Overall governance systems in the practice needed to strengthen to ensure a safe service was provided.

Background

Park Road Dental Surgery is based in Wellingborough and provides both NHS funded and private dental care and treatment for adults and children.

The dental team includes a dentist, a trainee dental nurse, and 2 part-time receptionists. There is 1 treatment room. The premises are not accessible to wheelchair users.

During the inspection we spoke with the dentist, the trainee dental nurse and 1 receptionist.

We looked at practice policies and procedures and other records about how the service is managed.

The practice is open on Mondays from 9.30am to 5pm, on Tuesdays to Thursdays from 9am to 5pm, and on Fridays from 9am to 12.30pm.

We identified regulations the provider was not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

  • Ensure care and treatment is provided in a safe way for service users.

Full details of the regulation the provider was not meeting are at the end of this report.

There were areas where the provider could make improvements. They should:

  • Take action to ensure staff follow guidelines issued by the British Endodontic Society for the use of rubber dam for root canal treatment.

  • Implement audits for prescribing of antibiotic medicines taking into account the guidance provided by the College of General Dentistry.

  • Take action to ensure all clinicians are adequately supported by a trained member of the dental team when treating patients in a dental setting taking into account the guidance issued by the General Dental Council.

22 February 2013

During a routine inspection

We spoke with three people who spoke highly of the service they received. We observed two people receiving treatment and saw that the dentist gave explanations before and during treatment. We saw that the dentists discussed any relevant changes in the person's health during their consultation.

We saw that people were able to give feedback on the service through annual satisfaction surveys. We looked at a selection of 20 of these from 2012 and saw that the results were generally positive.

We found that the surgery looked clean and well maintained and people were protected from the risk of infection because appropriate guidance had been followed.

We found the provider had an effective system to regularly assess and monitor the quality of service that people receive.