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Archived: St Mary's Inadequate

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Inspection report

Date of Inspection: 8 August 2012
Date of Publication: 14 September 2012
Inspection Report published 14 September 2012 PDF | 59.52 KB

Overview

Inspection carried out on 8 August 2012

During a routine inspection

Some of the people living in the home were unable to tell us about their experiences. We spent time with the people and observed interactions between the people and the staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us

A few people told us that they liked the home and the staff were polite and respectful.

Relatives were satisfied with the service and would recommend the home. They said that the staff were polite, respectful and caring and there was usually enough staff.

There were mixed views from the staff with regard to the staffing levels. Some felt there was not enough staff on duty at certain times while others thought they could cope but they were always busy.

Relatives told us that they were involved with the care of their relative, however care plans did not reflect the individual and personalised care being provided and did not show how risk would be managed.