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Archived: St Mary's Inadequate

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Inspection report

Date of Inspection: 24 September 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF | 87.87 KB

Overview

Inspection carried out on 24 September 2013

During a routine inspection

People told us they were mostly satisfied with their care. They said: “I suppose I am satisfied”. “The care is passable". "The care is satisfactory”. Relatives said that they found the staff obliging and professional. Some staff felt the atmosphere at the service was friendly and they would recommend the service.

People told us that the quality of food varied and they felt it had improved during the last few weeks. We found that some people were not being routinely asked their choice and they were not involved in menu planning. We observed that people were not receiving drinks throughout the day to make sure they had enough to drink and did not become dehydrated.

Staff recruitment records showed that new staff had been thoroughly checked to make sure they were suitable to work with vulnerable people.

People and staff told us that the staffing levels in the service could be improved. They said there were times when the service was short staffed and they had to wait for staff to answer their calls for support. We found that there was a training programme in place but some training needed to be updated and there was a lack of induction training for new staff.