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Archived: St Mary's Inadequate

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Inspection report

Date of Inspection: 18 April 2013
Date of Publication: 22 May 2013
Inspection Report published 22 May 2013 PDF | 76.15 KB

Overview

Inspection carried out on 18 April 2013

During a routine inspection

We made an unannounced visit to the service and spoke with people who used the service, the manager and to staff members. There were 34 people using the service and we met and spoke with some of them and with some visiting relatives. Everyone we spoke with said that they were satisfied with the service being provided.

People told us they were happy with their care and supported. They said that the staff were kind and caring. People said “I can do what I like here; the staff are good and help me with what I need". People’s health needs were supported and the service worked closely with other health and social care professionals to maintain and improve people’s health and well being.

There were systems in place to check that the service was being effectively managed. People told us that did not have any complaints but would speak to a member of staff if they had any concerns.