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Archived: St Mary's Inadequate

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Inspection report

Date of Inspection: 7, 11 March 2013
Date of Publication: 12 April 2013
Inspection Report published 12 April 2013 PDF | 91.22 KB


Inspection carried out on 7, 11 March 2013

During a routine inspection

We found that the provider had not made the improvements required from our inspection of 8 August 2012. The timescales in the action plan dated 28 September 2012 had not been met. The service had made some improvements to people's personalised records as ten of the thirty six care plans had been re-written and updated. There were shortfalls in the quality assurance system and some records were inaccurate, missing and not stored securely. Further improvements were therefore required before compliance will be achieved.

People told us that residents meetings had not been held and they had not received a survey to ask them their views about the service. They said they did not have any complaints and were satisfied with the care being provided.

People told us the staff were polite, friendly and caring. They said that that sometimes they had to wait to get the support that they needed from staff.

People said: "One day the staff were so busy I did not get my breakfast till 09.45". "I can not speak highly enough about the staff, but there is really too much for them to do", People said the staff worked really hard but felt there was not always enough staff on duty. Staff told us that at times they were very busy and they could do with more staff on duty. They said the provider had agreed that staffing levels would increase to address the shortfalls.