13 March 2013
During a routine inspection
We found that the large majority of people who used the provider's services gave positive feedback about their experience. The findings of the most recently collated feedback sample across all services showed that nearly 90% of the people surveyed rated the service they received as excellent. A survey of 221 clients who used one of the provider's sexual health and contraception clinics showed that 90% of the people who gave feedback had come to the clinic having had the service recommended to them by a friend.
We found that the risks to people who used clinical services were managed effectively and that people were involved in and informed about their treatment and support at every stage of the care pathway. The provider regularly consults with people who use its services to develop the information it provides. This enables the provider to give people who may use its services information that is accessible and fit for purpose.
We also found that people were cared for in a clean, hygienic environment.
The provider made sure that changes to care quality were implemented as necessary and regularly evaluated the safety and effectiveness of its clinical services.