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Inspection report

Date of Inspection: 20 June 2013
Date of Publication: 16 August 2013
Inspection Report published 16 August 2013 PDF | 81.67 KB

Overview

Inspection carried out on 20 June 2013

During a routine inspection

We were not able to speak with all the people who used the service. This was because some were out taking part in community activities and not all of those who were at home could communicate verbally or wanted to speak with us. We spent time observing how staff communicated and supported people to see people's experiences of care in the home. We spoke with four staff and looked at four people's care records.

One person said “it’s very good. It’s open. I feel safe.” Another two people told us “it’s ok! We observed people were relaxed in their home. People were able to participate in a range of activities of their choice. People were supported to maintain their independence.

We observed people were asked for their permission before they were assisted with care. We saw people were supported to have an advocate to help them with decisions. People's capacity with regard to important decisions was assessed and best interest meetings held with people who knew the person.

Staff worked with other healthcare professionals to ensure people's care and treatment was co-ordinated and safe.

We found the provider had a system to ensure medicines were administered safely and effectively.

Staff said they were supported. There was a comprehensive training programme. Staff supervision was provided on a regular basis. There was just enough staff to meet people's needs safely.

People's records were reviewed and updated regularly.