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Inspection report

Date of Inspection: 31 October 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF | 85.13 KB

Overview

Inspection carried out on 31 October 2012

During a routine inspection

People told us staff supported their independence and respected their privacy and dignity. We found people were involved in their care planning and their views and opinions about the service were listened to.

People told us "staff are wonderful". We observed care which was kind and caring and provided in line with care plans which were reviewed and updated regularly.

We were told overall the food was "not bad". There was some choice and people's preferences were regularly included in the menu. People's nutrition and hydration needs were monitored and specialist advice sought if necessary.

People were protected from abuse because staff understood their roles and responsibilities concerning safeguarding. People who used the service were well informed about safeguarding and had access to relevant information.

We found staffing levels were improving and overall there were enough qualified and experienced staff to meet people's needs.

We saw the provider had an effective system to regularly assess and monitor the quality of service people received.