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Inspection report

Date of Inspection: 1 October 2012
Date of Publication: 12 December 2012
Inspection Report published 12 December 2012 PDF | 92.23 KB


Inspection carried out on 1 October 2012

During a routine inspection

As part of the inspection we visited the service and saw it was part way through an extensive refurbishment project of the entire premises. The manager had been in post three weeks.

During the inspection we spoke with people using the service and they told us they liked living there. People told us they felt safe and supported by the staff. A person told us the staff “make sure I am alright,” adding “they give me support to write letters, help cook dinners and take me out to the cinema. They take good care of me”.

A relative told us that their relative “seems to like it there”. Another relative told us the manager was a “breath of fresh air” and that their relative always looked forward to returning to the service after visiting family. During the inspection we observed positive interactions between people and staff and saw they were able to meet the needs of the people at the service.

However, we spoke with staff who told us they did not always feel supported in their role; they did not always receive supervision frequently. Staff were not always able to share information about practice and service delivery because team meetings were not always held frequently.

We looked at records and saw that care plans did not always contain up to date risk assessments to reflect the current needs of people who lived at the service. Complaints were not always logged to enable them to be responded to and inform service delivery.