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The Old Rectory Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 19 October 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Not met this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

QRP and notifications

Our judgement

People who use the service were not protected from the risk of abuse because the provider had not taken reasonable steps to ensure staff understood how to recognise and report suspected abuse. People who use the service were not able to easily access to information about reporting concerns of suspected abuse.

Reasons for our judgement

We spoke with some staff about safeguarding. The staff we spoke with were not confident in explaining what safeguarding was. Although one staff member was able to identify examples of physical abuse they were not able to explain how other forms of abuse might be recognised.

Staff told us they would report suspected abuse to their manager but were not aware of how to report suspected abuse to external agencies if necessary.

We were told by the manager each person had an easy read copy of the Mental Capacity Act (2005) in their rooms. The staff we spoke to were not aware of this. We went to one person's room and were not able to locate the document. We saw there was an easy read copy of the document in the person's records in the office. There was a copy of the policy in a glass fronted cabinet on the wall in the hall which would not be accessible to people who use the service.

We saw records which demonstrated nearly all the staff had either completed or were to complete training on safeguarding, The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards in 2012.

We saw the safeguarding policy which provided clear guidance to staff. The manager told us there was dedicated time for staff to read the policies. There was no record of when staff accessed or read the policies.